Privacy Policy

Last updated: MAY 2025

This Privacy Policy explains how Mezza (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website, www.mezza.lu, or interact with our services online. As a company established in Luxembourg, we are committed to complying with the EU General Data Protection Regulation (GDPR) and applicable Luxembourg data protection laws.

Who We Are

Mezza is a restaurant located in Luxembourg, specializing in Mediterranean cuisine and the art of sharing. Our website provides information about our concept, menu, events, and allows users to make table reservations or get in touch with us.

Data Controller:

Mezza

1a rue Beaumont Luxembourg ville, L-1219

+352 27 99 06 06

Email: friends@mezza.lu

What Personal Data We Collect

We may collect the following types of personal data when you interact with our website or services:

Identification Data: Name, email address, phone number (e.g. when making a reservation)
Booking Information: Date, time, party size, special requests
Communication Data: Messages you send via our contact form or email
Technical Data: IP address, browser type, operating system, pages visited, time and date of visit (via cookies)
Marketing Preferences: If you opt-in to receive news or special offers

We do not collect or store sensitive data such as credit card numbers through our website.

To learn more about this, check out our article “Creating a Privacy Policy”.

What Personal Data We Collect

We may collect the following types of personal data when you interact with our website or services:

Identification Data: Name, email address, phone number (e.g. when making a reservation)
Booking Information: Date, time, party size, special requests
Communication Data: Messages you send via our contact form or email
Technical Data: IP address, browser type, operating system, pages visited, time and date of visit (via cookies)
Marketing Preferences: If you opt-in to receive news or special offers

We do not collect or store sensitive data such as credit card numbers through our website.

How We Use Your Data

We use your personal data for the following purposes:

To manage and confirm your online reservations
To respond to inquiries or contact requests
To send you newsletters or promotions, only if you have opted in
To analyze website usage and improve user experience
To comply with legal obligations

Legal Basis for Processing

We process your data only when one of the following legal bases applies:

Consent: When you have given us explicit permission (e.g. newsletter subscription)
Contractual necessity: To process a booking or respond to a service request
Legitimate interest: To improve our website and services
Legal obligation: When required by law or regulation

Cookies

Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You will be asked to accept or manage cookies on your first visit.

How We Share Your Data

We do not sell your personal data. Your information may be shared with:

Our reservation system provider (if integrated)
Our email marketing platform, if you subscribe to our updates
IT service providers hosting our website
Legal or public authorities, when required by law

All our partners are GDPR-compliant and handle data securely.

Data Retention

We only retain your personal data for as long as necessary:

Reservation and inquiry data: up to 12 months
Newsletter data: until you unsubscribe
Analytics data: up to 26 months, anonymized where possible

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access – request a copy of your data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data
Right to restrict processing – limit how we use your data
Right to object – to certain types of processing
Right to data portability

To exercise your rights, contact us at: friends@mezza.lu

We may request proof of identity before processing your request.

If you believe your rights are not respected, you may contact the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg:

www.cnpd.lu

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

SSL encryption for data transmission
Secure access controls
Regular updates and monitoring of our website

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it periodically.

Contact

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Email: friends@mezza.lu

Phone: +352 27 99 06 06

Address: 1a rue Beaumont, Luxembourg ville, L-1219